Technical Support and Maintenance
Stable operation of an online store is the foundation of your sales. We offer two formats of technical interaction to cover business needs at any stage: from emergency repairs to planned development.
One-Time Technical Support
Format "Emergency Aid". The ideal solution for resolving specific problems here and now, without long-term commitments.
What we solve in this format:
- Critical failures: site unavailable, 500 errors, issues with the cart or checkout.
- Security: scanning and removal of malicious code, fixing security vulnerabilities.
- Local tasks: module installation, layout fixes, functionality configuration.
- Diagnostics: finding the true causes of slow performance or errors in logs.
Conditions: Cost depends on the task type — fixed price or hourly rate.
Subscription Maintenance
Format "Full Support". Comprehensive care for the site for those who value stability and planned project development.
What is included in the subscription:
- Personal Chat: direct line with the developer for operational consultations and task setting.
- Technical Prevention: regular monitoring of error logs and fixing glitches before they affect sales.
- Operational Intervention: urgent restoration of work in case of site downtime or hosting issues.
- Support and Development: planned work on updates, functionality improvements, and usability enhancements.
Conditions: Fixed monthly cost under contract.